Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Simply browse our store, add your favorite TV to the cart, and proceed to checkout. We accept all major payment methods.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@masselio.store.
Shipping
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 5–8 business days after shipment.
Do you ship internationally?
We currently ship within the United States. For international inquiries, contact us at support@masselio.store.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.
How do I request a return?
Contact us at support@masselio.store with your order number and reason for return.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
Products
Are your TVs brand new?
Yes, all our products are 100% brand new and come with manufacturer packaging.
Do your TVs come with a warranty?
Yes, all TVs come with the manufacturer's standard warranty. For warranty claims, please contact the manufacturer directly.
Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods available at checkout.
Is my payment information secure?
Yes, all transactions are encrypted and processed securely. We do not store your payment details.
Contact Us
Still have questions? We're happy to help!
Email: support@masselio.store
Phone: +1 (715) 973-1034
Address: W11206 Elm Grove Rd, Marion, Wisconsin 54950, United States